Education Sessions

Tuesday, December 4

10:00 – 11:00am
Welcome and Annual Survey Trends
Anna Townshend, Editor, Marina Dock Age

Description: Every year, Marina Dock Age magazine surveys marinas to find out what’s trending in occupancy rates, expenses, product/service revenues and gross profits, including insights into trends based on regions, facility size and ownership. Since 2009, MDA has been collecting marina industry statistics and can report on some six- to eight-year trends.

 

11:15am – 12:15pm
Marina Drownings, Life Rings and Safety Ladders: Statistics, Standards and Recommendations 
(1 LU/HSW)
Carl Wolf, CMM, CMI, Robson Forensic, Inc.

Description: 
This presentation will demonstrate the results of a research project conducted by Carl F. Wolf, CMM, CMI, which explores the matters of persons unintentionally falling and subsequently drowning in marina waters, and specifically whether this danger has been properly addressed. 

 

11:15am – 12:15pm
Marina/Boatyard Insurance: The Policies Marinas Want, Need and Probably Don’t Have and How that Impacts the Claims Process (1 LU)
Daniel K. Rutherford, AMI-CMI, LPI, Director, Claims and Risk Management, Maritime Program Group

Description:  Your marina or boatyard is insured, right?  But do you really know what your insurance policies cover or, more importantly, what they don’t?  This course will review common misconceptions from what “completed operations” coverage provides (or doesn’t) to what your MOLL (Marina Operators Legal Liability) does or does not do to protect your liability.  The course will help you understand the various coverage available for comprehensive coverage.  This is NOT a sales pitch.  This course will better prepare you for the eventuality of having a claim (it will happen someday) and clear up many common misconceptions.  We will review real examples of the good, the bad and the ugly claims scenarios.

 

1:30 – 2:30pm
Charting a Course Through the Storm: Designing for Marina Resiliency (1 LU)
Jack Cox, Principal Senior Coastal Engineer, SmithGroup

Description:  Evaluate various aspects of resiliency as they relate to technical design of a marina.  Explore means of establishing the metric for achieving the desired resiliency and then examine how to achieve each metric through a proper design element or elements.  Evaluate the effectiveness of various design concepts to achieve resiliency

 

2:45 – 3:45pm
Integrating Marinas and Public Spaces – Increasing Access Through Community Partnerships (1 LU/HSW)
Greg Weykamp, ASLA, LEED AP President/Principal, Edgewater Resources, LLC 

Description: This session would provide an overview of design and planning strategies to provide enhanced boater amenities and gain community support for new and expanded marina facilities within public waterfronts.  Case studies will be shared from 31st Street Harbor in Chicago, where public access for boating is coupled with expanded fishing access and improved park space; the Douglas Waterfront Master Plan, which leveraged a community design process to convert a privately owned marina into a public asset with the potential to create a permanent funding source for harbor maintenance while expanding the marina, converting private waterfront to public access, and improving water quality; and the South Haven Maritime District, where private marinas, a maritime museum, and the local community are coming together to expand access to the harbor.

 

2:45 – 3:45pm
How to Attract Loopers and Other Active Transient Boaters to Your Marina
Kim Russo, Director, America’s Great Loop Cruisers Association

Description:  Ever wondered how to draw transient boaters to your facility instead of watching them cruise right by? This session explores different ways to attract Great Loopers and other cruisers to your marina.  We’ll cover what boaters look for in a transient stop and how you can engage them as they get near to ensure they tie up at your dock instead of spending the night on the hook or passing you by.  We’ll also discuss creative coalitions between marinas, tourism councils, and local businesses that are resulting in increased transient visits of longer duration.

 

4:00 – 5:00pm
The Benefits of Employee Training and Engagement
Mark Gallavan, Assistant General Manager, Bay Point Resort and Marina
David Barth, Director, Business Operations, Bay Point Resort and Marina

Description:  Training is an important factor in all businesses and that is no different in the marina industry.  While this may get overlooked by many it is important to look at the long-term benefits as well as the direct correlation between training and increased customer service.  Employee engagement is a leading factor in employee retention, even the smallest idea can lead to increased employee morale, increased employee morale increases customer service.

  

4:00 – 5:00pm
Understanding Float Wave Attenuators (1 LU)

Christopher K. Goshow, P.E., Principal, IWC USA Office 

Description:  Currently, there are many “floating wave attenuator” products offered in the marketplace; however, very few provide the coastal engineering science to support their claims as attenuators and some are nothing more than robust versions of their standard floating dock products.  This presentation will provide an overview of the wave attenuation basics, site suitability considerations, factors that affect the performance of floating wave attenuators, and recommendations for marina owners/operators considering floating wave attenuators for their facilities. Attendees will develop an understanding of the basic engineering science behind them and performance attenuation characteristics to ensure they get a true floating wave attenuator.

 

Wednesday, December 5

7:30am – 8:45am
Awards Ceremony Breakfast – Marina of the Year & Young Leaders Presentations and Best Practices

Anna Townshend, Editor, Marina Dock Age

Description:   This expanded annual Marina Dock Age Marina of the Year awards has more awards and more from the winning marinas. Come join us for breakfast as we recognize the winners, who will give brief presentations about why they won and the secrets to their success. We will also honor 10 Young Leaders in our industry, in addition to the small and large Marina of the Year winners, and more marina winners in four categories: Growing and Building; Environmental Responsibility; Hospitality and Business Innovation.

 

 9:15 – 10:15am
Working with the Government: Corps and TVA Guidance on Project Expansion and New Development

Michael T. Abernathy, Chief, Real Estate Division, Real Estate Contracting Officer, U.S. Army Corps of Engineers – Nashville District
Myles Barton, Chief, Management and Disposal Branch, Real Estate Division, U.S. Army Corps of Engineers – Nashville District
Rebecca Hayden, Senior Manager, Recreation and Shoreline Management, Tennessee Valley Authority

Gary Loftis, Professional Engineer, Marina Expert, Maffett Loftis Engineering, LLC

Description:This session is designed to help the marina owner navigate and understand the submittal and approval process of marina and shoreline development expansions with governments such as the US Army Corps of Engineers and other governing bodies. Some of the information discussed will be the required plans and other document submissions, environmental stewardship, hydro power concerns, and much more. A case study will also be presented of a new marina development on a USACE lake. A question / answer period will follow the presentations. Come and be a part of this session to learn more about working with the government to make your next expansion project go as smoothly and efficiently as possible.

 

9:15 – 10:15am
Navigating to a New Marina (1 LU)
Bruce Lunde, Senior Project Manager, MSA Professional Services Inc.
Dan Williams, Senior Landscape Architect, MSA Professional Services Inc.

Description:  Have you ever dreamed of creating a new marina or overhauling an existing facility?  It can be a long and arduous process.  This session will identify tasks that result in successful projects and what part professional service providers can play for smoother sailing.  The presenters will review the process of defining goals, gathering supporting data, and understanding the local market.  Completing the planning process includes integrating project goals, evaluating alternatives, and finalizing a Master Plan, while simultaneously establishing relationships with regulatory agencies for future permit acquisition.

 

10:30 – 11:30am
National Electric Code – An In-depth Study of the New 2017 Marina Electric Codes (1 LU/HSW)

Gary Loftis, P.E. Maffett Loftis Engineering

Description: The 2017 National Electric Code (NEC) has made several significant changes in the requirements for marinas. This course will explain these changes in detail and make practical application to allow participants to fully understand their impacts. The course will be beneficial for marina owners, managers, electrical contractors, inspectors, or engineers. The course shall include a Q&A section at the end of the presentation. 

 

10:30 – 11:30am
Journey to Best in Class: Risk Management, Safety and Storm Planning Best Practices for Marine Facilities and Contractors
Kerry Gonzalez, CEO and Marketing Director, AMG Insurance International

Description:If you haven’t formalized a plan for disaster preparedness and safety/accident prevention that improves every year, join us at this informative session that will provide countless tools!  These resources are proven to empower you to embrace the next storm, prevent claims, improve your safety culture and prove to insurance companies that your risk is worth additional discount!  Free resources will include employee handbook tools, signoffs and checklists; employee training resources with respect to equipment operation, fuel handling and customer interaction; your insurance checklist (including an overview of what is excluded in your policy).  The narrative about your risk culture will determine whether you make it through the next storm, the next employee turnover or the next allegation.  This informative session will keep you out of the claims disputes that we have provided expert testimony for and provide unparalleled peace of mind.

  

12:45pm – 1:45pm
Roundtable Sessions
The roundtable discussions give attendees more opportunity to learn from and talk to our expert speakers. Both roundtable sessions will allow attendees to engage in 30-minute discussions with the group leaders on each of two topics. The experts can elaborate on their presentation materials or answer specific questions while the attendees can also share experiences and learn from one another.
Roundtable Session 1 – Working with the Government
Greg Harlan, Private Consultant
Michael T. Abernathy, Chief, Real Estate Division, Real Estate Contracting Officer, U.S. Army Corps of Engineers – Nashville District
Myles Barton, Chief, Management and Disposal Branch, Real Estate Division, U.S. Army Corps of Engineers – Nashville District 

Description:  This session will help marinas discover how to take advantage of various government grant sources for facility expansions, improvements or renovations and how interested parties can work with the government to operate marinas on government lands. Find out from the experts what grants are right for your facility or how to better your government relationships.


Roundtable Session 2 – Safety & Insurance
Daniel K. Rutherford, AMI-CMI, LPI, Director, Claims and Risk Management, Maritime Program Group
Kerry Gonzalez, CEO and Marketing Director, AMG Insurance International
Gary Loftis, P.E. Maffett Loftis Engineering
Robert Smith, Executive Director, Fisher Phillips Safety Solutions

Description:  This session will focus on the many safety features that marinas need to incorporate into their infrastructure and operations, including OSHA and electrical standards. The session leaders also have experience on the insurance and claims side to help facilities protect against a variety of potential losses. Find out from the experts what to look for and how to protect yourself against workplace safety issues.

 

2:00 – 3:00pm
Federal Grants Available to Marinas for Equipment, Construction and More

Greg Harlan, Private Consultant
Preston Smith, Environmental Health Coordinator/Marina Programs Manager, Office of Environmental Health Services at the Commonwealth of Virginia Department of Health

Description:  The Boating Infrastructure Grant (BIG), Clean Vessel Act (CVA), and Boating Access (BA) programs are three federally funded programs available to marina facilities to provide services to recreational vessels. Administered nationally by the US Fish & Wildlife Service and locally by state agencies, the programs offer reimbursement funding for infrastructure catering to recreational vessels including tie-up facilities, fueling stations, mooring fields, boat ramps and landings, vessel sewage pumpout equipment, and dockside utilities. An overview of each program will be given with on the ground examples and suggestions on how to increase the competitiveness of marina proposals.

 

2:00 – 3:00pm  – cancelled
Protecting Docks from Hurricanes and Saltwater: A Journey from the 19th into the 21st Century (1 LU)
George Register, Owner, Register Marine

Description: Historically, docks have been constructed with the same materials used in upland projects. Wood was pressure-treated in the 1830s; a Portland cement commercial plant opened in the US in 1875; Bessemer patented his process in 1856 making steel economical; and marine-grade aluminum was created in 1935. Learn about site-specific analysis, rigorous design, and fiber-reinforced polymers (FRP) to craft marinas and docks; thereby advancing the state of the art. Over the past 10 years, three projects in the lower St. Johns River and one in the Florida Keys have been delivered. The Journey has begun.

 

3:15 – 4:15pm
Digital Marketing in 2018 and How Automation Could Impact Marinas

Iaian Archibald, Co-Founder and CEO, Swell Advantage
Paul Norton, Co-Founder and CEO, SlipSure

Description:  Social media, digital marketing and the automation of marina operations are changing how modern marinas operate. This session will cover the basics of digital marketing and customer relations providing cost-effective, actionable steps to introduce new customers to your business and maintain solid relationships with existing customers. With technology changing rapidly, automation can and will impact how customer service is provided and how facilities are run. This presentation will also focus on what to expect in the next five-to-ten years.

 

3:15 – 4:15pm
Combining Maintenance, Operational and Capital Planning (1 LU)

Dan Natchez, President, Daniel Natchez & Associates

Description:  A conscious effort for multi-faceted planning to be the most cost effective and functional.  Flexible multiyear planning allows one to prioritize issues, desires and expenditures, yielding a more cost efficient and meaningful approach that can then also be tied into marketing and rates.

 

Thursday, December 6

 9:15 – 10:15am
Workforce Development for Boatyards and Marinas
Pam Lendzion, Executive Director, American Boat Builders & Repairers Association

Description: The recreational marine industry is finally talking about the skills gap we are experiencing and solutions for closing the gap. Unfortunately, we got into the game behind other industries in our country and have some catching up to do in terms of attracting workers to our great industry.  In the meantime, the conversation has changed nationally and is now focused on a talent gap that is impacting businesses large and small, including boatyards and marinas. The talent gap acknowledges the lack of available workers with the basic soft skills required to get to work on time and who are able to think critically or who want to learn these necessary soft skills, college educated or not. This will be an interactive session about workforce planning, where to start and where do we go from here.

  

9:15 – 10:15am
Planning for Power at a Marina – from Equipment, Layout, to Costs (1 LU)

Chris Dolan, Manager, Sales & Customer Relations, Marina Electrical Equipment

Description:  Whether you are undertaking a brand new electric installation or renovating existing electric there are considerations of what type of equipment you need, where it will be located, how it will be installed, costs and how long the work will take. This session will share what you need to know to provide the best service to your customers, while ensuring safety and cost efficiency in the overall electric project.

 

10:30 – 11:30am
Fuel Docks – The Heart and Soul of a Marina

Jeremy Enck, General Manager, Jamestown Marina

Description:  As the manager of a marina that underwent a fuel dock renovation and that has seen fuel sales rise 15-20% each year, Jeremy will share his experience of why every marina should sell fuel, how to install a fuel dock and how to get the most value from it. He will discuss the process of installing a fuel dock from permits to design to choosing contractors. He will then cover how to get the most value from the fuel dock from hiring the right people to marketing to operations. And he will share insight on how best to work with the regulators, how to get boaters to market for you through word of mouth, and how to put the right workers at the dock.

 

10:30 – 11:30am
Top 10 Safety Violations at Marinas and Boatyards (1 LU/HSW)

Robert Smith, Executive Director, Fisher Phillips Safety Solutions
Travis Vance, Attorney, Fisher and Phillips, LLP

Description: This course will review the most common safety violations in marinas & boatyards; review procedures to abate hazards; review training & record keeping requirements; provide overview of OSHA inspection process.

 

1:00 – 2:00pm
Roundtable Sessions
The roundtable discussions give attendees more opportunity to learn from and talk to our expert speakers. Both roundtable sessions will allow attendees to engage in 30-minute discussions with the group leaders on each of two topics. The experts can elaborate on their presentation materials or answer specific questions while the attendees can also share experiences and learn from one another.
Roundtable Session 1 – Marina/Boatyard Operations
Jeremy Enck, General Manager, Jamestown Marina
Iaian Archibald, Co-Founder and CEO, Swell Advantage
Paul Norton, Co-Founder and CEO, SlipSure
Sherrie Norton, Co-Founder and COO, SlipSure
Mark Gallavan, Assistant General Manager, Bay Point Resort and Marina
Preston Smith, Environmental Health Coordinator/Marina Programs Manager, Office of Environmental Health Services at the Commonwealth of Virginia Department of Health
 

Description:  Speakers in this session will address a wide variety of operational issues, from software and digital marketing to employee training and fuel dock operations. Find out from the experts how these can increase productivity, sales and employee retention.

Roundtable Session 2 – Planning & Engineering
Jack Cox, Principal Senior Coastal Engineer, SmithGroup
Bruce Lunde, Senior Project Manager, MSA Professional Services Inc.
Dan Williams, Senior Landscape Architect, MSA Professional Services Inc.

Description:  This more technical group will have leaders focused on many planning and engineering topics: designing for resiliency, floating wave attenuators, fixed and floating dock design and planning new facilities. Discuss the various types of infrastructure that make up a modern marina, and how operators can plan for what designs and equipment will give them a profitable and efficient facility. Take this chance to ask the experts all your burning questions about design and engineering.